Privacy policy

Last updated: June 13, 2026

Privacy Policy

DHAJIA Morocco operates this website and related services to provide accommodation enquiries, apartment bookings, guest support, local travel assistance and related hospitality services in Agadir, Morocco.

DHAJIA Morocco is powered by Shopify, which helps us operate this website, process enquiries, manage online transactions and provide digital services to guests and visitors.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make an enquiry, request a booking, complete a transaction, communicate with us, or use any of our services.

Please read this Privacy Policy carefully. By using this website or communicating with DHAJIA Morocco, you acknowledge that you have read and understood how your personal information may be collected, used and disclosed as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been anonymised or de-identified so that it cannot reasonably identify you.

Depending on how you interact with DHAJIA Morocco, we may collect or process the following categories of personal information:

  • Contact details: including your name, phone number, email address, billing details and communication details.
  • Booking and stay information: including requested dates, apartment selected, number of guests, arrival time, check-in and check-out details, special requests and previous booking history.
  • Payment and transaction information: including payment method, payment confirmation, transaction records and booking-related charges. Payment card information may be processed by Shopify, payment providers or other authorised payment processors.
  • Guest identity information: where required for booking verification, building access, platform requirements, legal compliance, security or check-in procedures.
  • Communications with us: including messages sent by email, WhatsApp, website forms, social media, booking platforms or other communication channels.
  • Optional service information: including requests for airport transfers, local transport, tours, activities, cleaning support, guest assistance or other local support services.
  • Account information: if account features are available, including usernames, passwords, preferences and account settings.
  • Device and usage information: including IP address, browser type, device information, cookies, website activity and how you interact with our website.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: when you make an enquiry, request a booking, complete a transaction, contact us, fill in a form, message us, or otherwise provide information to us.
  • Automatically through the website: including through cookies, analytics tools and similar technologies when you use our website.
  • From service providers: including Shopify, payment providers, booking tools, analytics providers, customer support systems and other operational partners.
  • From third-party platforms: where you interact with DHAJIA Morocco through platforms such as booking websites, social media platforms, messaging platforms or advertising platforms.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To provide our services: including responding to enquiries, confirming bookings, managing guest stays, supporting check-in and check-out, processing payments and providing accommodation-related support.
  • To manage bookings and transactions: including processing booking requests, cancellations, refunds, date changes, payment records and guest communications.
  • To communicate with you: including sending booking confirmations, arrival instructions, check-in details, guest support messages, service updates and responses to your enquiries.
  • To provide optional guest support: including helping arrange airport transfers, local transport, tours, activities or other optional services where requested.
  • To improve our website and services: including understanding how visitors use our website, improving the booking experience, improving guest communication and improving our hospitality operations.
  • For marketing and advertising: including sending promotional emails or messages where permitted, showing relevant advertisements and improving our direct booking and guest communication strategy.
  • For security and fraud prevention: including verifying bookings, protecting guests, protecting properties, preventing misuse, investigating suspicious activity and maintaining safe operations.
  • For legal and regulatory purposes: including complying with applicable laws, responding to lawful requests, maintaining business records, resolving disputes and enforcing our terms, policies and house rules.

4. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for legitimate business, operational, legal or hospitality purposes. This may include disclosure to:

  • Shopify: as the provider of our website and e-commerce infrastructure.
  • Payment providers: to process payments, refunds, deposits or transaction records.
  • Operational partners: including co-hosts, property managers, cleaners, maintenance providers, building contacts or guest support staff where necessary to manage a stay.
  • Service providers: including IT providers, analytics providers, customer support tools, cloud storage providers, email providers, messaging tools and booking management systems.
  • Optional service providers: including transport providers, tour providers or activity providers where you request assistance with optional local services.
  • Marketing and advertising partners: where permitted, to help us promote our services and measure advertising performance.
  • Legal, regulatory or government authorities: where required by law, legal process, security requirements or legitimate business protection.
  • Business advisers: including accountants, lawyers, insurers, consultants or professional advisers where necessary for business administration, compliance or dispute handling.

We do not sell your personal information as a standalone product. However, depending on your location and applicable law, some advertising or analytics activities may be considered “sharing” or “targeted advertising”. Where required, you may have the right to opt out of such activities.

5. Relationship with Shopify

Our website is powered by Shopify. Shopify may collect and process personal information about your access to and use of this website in order to provide, protect and improve its services.

Information you submit through this website may be transmitted to Shopify and to third parties that help provide website, payment, analytics, security and operational services. These third parties may be located in countries other than the country where you live.

Shopify may also use certain information from your interactions with our website, together with information from other merchants and Shopify services, to provide enhanced features, security, analytics and advertising-related services. In some cases, Shopify may be responsible for its own processing of your personal information.

To learn more about how Shopify uses personal information, you can visit Shopify’s Consumer Privacy Policy at: https://privacy.shopify.com/en

6. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools and similar technologies to operate the website, remember preferences, understand website performance, improve user experience and support marketing or advertising activity.

You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

7. Marketing Communications

Where permitted by law, DHAJIA Morocco may use your contact details to send updates, offers, accommodation information, local guidance or promotional communications.

You may opt out of promotional emails by using the unsubscribe link in the email, where available, or by contacting us directly. Even if you opt out of marketing communications, we may still send you non-promotional messages relating to bookings, payments, guest support, security, legal matters or service updates.

8. Third-Party Websites and Links

Our website may include links to third-party websites, booking platforms, social media platforms, payment providers or other online services.

If you follow a link to a third-party website or platform, you should review that third party’s own privacy policy and terms. DHAJIA Morocco is not responsible for the privacy, security or content of websites or platforms that we do not control.

9. Children’s Data

Our website and services are not intended to be used directly by children for making bookings or transactions.

DHAJIA Morocco provides family-friendly accommodation, and information about children may be provided by an adult booking party where relevant to a stay. We do not knowingly collect personal information directly from children without appropriate adult involvement.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate permission, please contact us so we can review and, where appropriate, delete the information.

10. Security of Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee perfect security. You should avoid sending sensitive or confidential information through unsecured channels.

11. Retention of Your Information

We retain personal information for as long as reasonably necessary to provide our services, manage bookings, maintain business records, comply with legal obligations, resolve disputes, enforce agreements and protect our legitimate business interests.

The length of time we retain information may depend on the type of information, the purpose for which it was collected, legal requirements, tax or accounting obligations, dispute risk and operational needs.

12. Your Rights and Choices

Depending on where you live and the laws that apply, you may have certain rights in relation to your personal information. These rights may include:

  • Right to access: you may request access to personal information we hold about you.
  • Right to correction: you may request that inaccurate or incomplete personal information be corrected.
  • Right to deletion: you may request that we delete certain personal information, subject to legal or operational limits.
  • Right to portability: you may request a copy of certain personal information in a portable format, where applicable.
  • Right to object or restrict: you may object to or request restriction of certain processing activities, where applicable.
  • Right to withdraw consent: where we rely on consent, you may withdraw your consent at any time.
  • Right to opt out of marketing: you may opt out of promotional communications where available.

These rights are not absolute and may only apply in certain circumstances. We may need to verify your identity before responding to a request.

To exercise your rights, please contact us using the contact details shown at the end of this Privacy Policy.

13. International Transfers

DHAJIA Morocco, Shopify and our service providers may transfer, store or process your personal information outside the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers, including recognised contractual protections or other lawful transfer mechanisms.

14. Complaints

If you have concerns about how DHAJIA Morocco collects, uses or protects your personal information, please contact us first so we can review and respond to your concern.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority or another relevant regulator.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or business operations.

When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date at the top of the policy.

16. Contact Details

If you have any questions about this Privacy Policy, our privacy practices, or your personal information rights, you can contact DHAJIA Morocco using the details below:

Email: dhajia.morocco@gmail.com
Address: Complex Assaada 17, Building 6, 22, CCQM+QVV Ime 17, Agadir, 80000, Morocco