Shipping policy
Last updated: June 13, 2026
Service Delivery and Booking Confirmation Policy
This policy explains how DHAJIA Morocco delivers its services through this website. Although Shopify may refer to this section as a “Shipping Policy”, DHAJIA Morocco mainly provides accommodation bookings, apartment stays, guest support and optional local services in Agadir, Morocco. We do not normally ship physical products.
1. No Physical Shipping for Accommodation Bookings
DHAJIA Morocco does not deliver physical goods for standard accommodation bookings. When you make an enquiry, request a booking, or complete a transaction through our website, the service is delivered through booking confirmation, guest communication, check-in arrangements and access to the confirmed apartment or service.
No physical shipping fee applies to accommodation bookings unless a separate physical product or delivery-based service is clearly offered and agreed in writing.
2. Booking Confirmation
After a booking request or payment is received, DHAJIA Morocco will review the details and confirm the booking where the requested apartment, dates and guest details are accepted.
Booking confirmation may be sent by email, WhatsApp, website message, booking platform message or another communication method used during the enquiry process.
A booking should not be treated as fully confirmed until DHAJIA Morocco has issued confirmation in writing.
3. Delivery of Accommodation Services
Accommodation services are delivered at the apartment or property location confirmed for the booking. The guest will receive relevant stay information before arrival, which may include:
- apartment name or location details;
- check-in and check-out times;
- arrival instructions;
- building access information where applicable;
- guest support contact details;
- house rules and stay guidance;
- any agreed optional services.
4. Check-In and Access
Standard check-in and access arrangements will be communicated before arrival. Guests are responsible for providing accurate arrival information and contacting DHAJIA Morocco if their arrival time changes.
Where assisted check-in is arranged, guests should arrive within the agreed check-in window. Where self check-in is offered, guests must follow the access instructions carefully and keep any keys, access cards, codes or remote controls secure.
5. Check-Out
Guests must check out by the agreed check-out time unless a later check-out has been confirmed by DHAJIA Morocco in writing.
Before leaving, guests should secure the apartment, switch off relevant appliances where appropriate, return keys or access cards as instructed, and leave the apartment in a reasonable condition.
6. Optional Local Services
DHAJIA Morocco may help guests with optional local services such as airport transfers, local transport, tours, activities, cleaning support or other guest assistance.
These services are only included where clearly confirmed in writing. Some optional services may be provided by third-party suppliers. Delivery times, availability and conditions may depend on the supplier, local conditions, traffic, season and the details of the request.
7. Digital Communication and Service Information
Most service information is delivered digitally by email, WhatsApp, website message, booking platform message or another agreed communication channel.
Guests are responsible for providing accurate contact details and checking their messages before arrival. DHAJIA Morocco is not responsible for delays caused by incorrect contact details, unread messages, unavailable phone numbers or failed communication from the guest side.
8. Physical Items
If DHAJIA Morocco ever offers a physical product, gift item, document delivery or other item requiring delivery, the delivery method, timing, cost and conditions will be stated separately before purchase or confirmation.
Unless clearly stated otherwise, this website should be treated as a hospitality and accommodation website, not a physical goods delivery store.
9. Service Delays
DHAJIA Morocco aims to provide timely booking communication, guest support and check-in information. However, delays may occur due to operational matters, guest arrival changes, maintenance issues, building access requirements, local traffic, internet issues, supplier delays or matters outside normal control.
Where a delay affects a confirmed booking or service, DHAJIA Morocco will aim to communicate with the guest and provide reasonable support based on the situation.
10. Contact
If you have questions about booking confirmation, check-in details, guest support or service delivery, please contact DHAJIA Morocco:
Email: dhajia.morocco@gmail.com
Address: Complex Assaada 17, Building 6, 22, CCQM+QVV Ime 17, Agadir, 80000, Morocco